
Best of the best. George came out to make sure the appliances would fit. Renee made it all happen. Great people, great deal. Good fun. A wonderful appliance shopping and purchasing experience
Michael P.
10/23/2024
You just made our day. Thank you for leaving such a wonderful review!

Outstanding Appliance Store Experience. Beautiful showroom, luxury brands, all kinds of good package deals.... plus free installation, free delivery....
Maggie Wu
5/16/2024
We appreciate you!

Good prices, very competitive with Home Depot & Best Buy. Excellent service, and a locally-based storefront as opposed to a more impersonal chain.
Stephen Nocita
3/19/2024
We appreciate your business!

I had gone to two appliance showrooms without success and then decided to try CG where I was pleasantly surprised about the number of appliances they had in the store and the knowledge and helpfulness of the staff. I had Jeff Stern as my salesperson and he knew a lot about the different brands, their reliability, their availability, and their issues. For instance, he insisted that I measure every choke point from the front door to the kitchen and send him a video of the path the fridge would take from the street to the kitchen so he could be sure that the installation could take place without any problems. I had been confident there would be no problems since I had other appliances brought in without problems but he was right. He said the GE bottom freezer refrigerator I wanted was deeper than other refrigerators and would require 30 5/8" and when I measured everything like he recommended, my doorway from the DR to the kitchen was only 30". I ended up having to have my contractor and carpenter remove the above fridge cabinet to cut off 2" to give us the additional 1/2" (plus a margin for future replacements) we needed and remove the trim and enlarge the doorway to 31 or 32" for future appliance replacements. After giving him the space limitations and my preferences (bottom freezer) he worked hard to make me happy with other smaller alternatives (top freezer, different brands) but I decided to bite the bullet and do the renovations to enable me to get the GE model I really wanted. He was able to check on the availability (10 already delivered from the factory to S California and by the time I bought it down to 6) so the delivery time to my house would be 10 working days to get it up to SF. The installation by Tito and his partner was superb. They carried the fridge up so they wouldn't chip my brick stairs. Installed it without damaging the fridge in any way, made sure the water line was installed without any leaks, set the temperatures, leveled the fridge to my satisfaction so the door would close on it's own when we shut it, and told me what to expect in terms of reaching the proper temperatures (24 hours) and how to use the turbo cool feature. They removed the old fridge and all packing materials completely, leaving the house spotless and with no scratches on the floor or other damage. Really happy with the entire process from investigating the fridge options, buying it (Jeff matched Costco's price), the delivery time and the competent and on time installation. I appreciate working with a local store where I can contact human beings who know what they are doing should any problems arise. Better than big box stores in my opinion with constantly rotating sales people and CG can price match. I felt the additional costs for installation, old fridge removal worth it to have such personalized service. 1/31/2024 update: I am even more pleased with Jeff and CG appliances. I ended up have major problems with the warranty service on the newly purchased GE refrigerator - going through three different service vendors, multiple failed attempts at getting the correct part, etc. Jeff assisted me throughout the entire ordeal and I am really gratified how Jeff took ownership of the problem, stood by his sale and helped me resolve the whole issue. I will definitely be using CG in the future for all my appliance needs.
Christina Shih
1/31/2024
You just made our day. Thank you for leaving such a wonderful review!

I purchased a new Thermador Saphire Dishwasher. The sales process and service were phenomenal. I never write reviews but for CG Appliance I've made an exception. Well done!
John Glass
11/7/2023
Thanks for sharing your experience!

Best appliance company ever! Renee was amazing and the delivery team was extremely professional. We have other appliance deliveries through Costco, Home Depot, etc. but the customer service was so much better at CG appliance! Moreover they really knew their stuff and had equipment to prevent damage to our hardwood floors, something the other stores did not have. CG is the best!
Joyce J.
10/4/2023
Thank you for your trust, your business and your praise.

Incredible service!! CG Appliance went way out of their way to help us with our cooktop, even though in the end we didn't spend a single penny with them. Renee is amazing, thoughtful, and helpful. If they take this much care with non-customers, you will want to be a customer. The next time we need an appliance we will definitely give CG Appliance a call.
Dale C.
9/27/2023
We appreciate you!

This is our second major appliance purchased from CG. The combination of personal service, knowledgable, experienced staff and really quality appliances makes CG the only place I plan to purchase appliances in the future! Our 22 year old Kenmore side-by-side fridge suddenly stopped working and Renee helped us choose the best fit for us, and did some juggling so we could get an in stock unit of the model. Then Ernie made some schedule changes so we could get a next-day delivery! The whole team really helped us out and saved us from having to lose a lot of food that we had temporarily stored in ice chests and borrowed fridges. I did a lot of online research, read Wirecutter's detailed analysis, checked out some fridges at Costco, and there was no comparison. This was not the cheapest unit we could find, but I think my cost over the life of the appliance will be comparable. And if anything goes wrong, you can tell from the reviews that getting good, responsive service is increasingly difficult, and I just don't have to worry about that with CG.
Laurel L.
9/23/2023
You just made our day. Thank you for leaving such a wonderful review!

I was lucky I got help from Renee when I walked in to replace my 20+ year old dishwasher. She is knowledgeable, professional and very easy to talk to so I can ask any issues I have in mind. My issue happened after the successful installation (by the way, the purchase, delivery and installation was so smooth and right on time, which is rare). I knew the case was not something Renee was handling since her role as a sale person ended at the installation, but she was the only person I had to call. Basically, I said Help Me. She went outside of her role and gave me all the information on how to get to help and what kind of help I needed. Within 2 days, everything was resolved. I recommend anybody to visit CG Appliances in San Carlos.
Sue Y.
5/17/2023
Thanks for sharing your experience!

Jeff from CG Appliance went above and beyond for me in every sense of the phrase. I never expected picking out appliances to be the best part of my home renovation. Talk to Jeff and you'll see why it'll likely be your best experience as well. He's always available, an encyclopedia of knowledge, and even after someone was installed incorrectly by our team - he got in touch and walked me through the warranty process in detail and made sure I was taken care of after I had fully paid and moved on. Jeff, thanks for everything if you're reading this!
Scott Landau
2/6/2023
Thanks for sharing your experience!

If you want a SMEG, call Gloria and she will get you one. I spent an unbelievable amount of time searching for an appliance dealer who would sell me a SMEG duel-fuel range. Salespeople told me bizarre things like, the range isn't for sale, the range will be released for sale in 4-6 months, and "nobody wants a duel-fuel range". The shopping experience was made weirder because nobody tried to sell me what they had in stock (Sales 101 boys and girls). Three large appliance stores in the Bay Area kissed off a done deal. Two online stores didn't know the product well, for example, 240V/20Amp, and all they sold me was a lower price, not worth it, buy local. Somehow I found CG Appliance and called, Gloria answered. By this time in the shopping process I simply said "I want to buy a SMEG 30" duel-fuel, please take my money." She laughed and invited me into the store to see the SMEG all-gas version she had in stock. I ordered the duel-fuel range, 50% down, 50% before delivery. Twelve days later Tito and Christian installed the range! Maybe I was just lucky, I don't know, but I had spent a few hours over a two week period and drove to two appliance stores before I called CG. Either way, the SMEG 30" duel fuel is perfect! Save yourself a tremendous amount of BS shopping around because the price is the price and to top it off, the other dealers didn't know very much about the SMEG at all - Gloria did!!! smeg.com/us/products/SPR…
Mike S.
1/13/2023
Thanks for sharing your experience!
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