If you want a SMEG, call Gloria and she will get you one. I spent an unbelievable amount of time searching for an appliance dealer who would sell me a SMEG duel-fuel range. Salespeople told me bizarre things like, the range isn't for sale, the range will be released for sale in 4-6 months, and "nobody wants a duel-fuel range". The shopping experience was made weirder because nobody tried to sell me what they had in stock (Sales 101 boys and girls). Three large appliance stores in the Bay Area kissed off a done deal. Two online stores didn't know the product well, for example, 240V/20Amp, and all they sold me was a lower price, not worth it, buy local. Somehow I found CG Appliance and called, Gloria answered. By this time in the shopping process I simply said "I want to buy a SMEG 30" duel-fuel, please take my money." She laughed and invited me into the store to see the SMEG all-gas version she had in stock. I ordered the duel-fuel range, 50% down, 50% before delivery. Twelve days later Tito and Christian installed the range! Maybe I was just lucky, I don't know, but I had spent a few hours over a two week period and drove to two appliance stores before I called CG. Either way, the SMEG 30" duel fuel is perfect! Save yourself a tremendous amount of BS shopping around because the price is the price and to top it off, the other dealers didn't know very much about the SMEG at all - Gloria did!!! smeg.com/us/products/SPR…
Mike S.
1/13/2023
Thanks for sharing your experience!
Jeff from CG Appliance went above and beyond for me in every sense of the phrase. I never expected picking out appliances to be the best part of my home renovation. Talk to Jeff and you'll see why it'll likely be your best experience as well. He's always available, an encyclopedia of knowledge, and even after someone was installed incorrectly by our team - he got in touch and walked me through the warranty process in detail and made sure I was taken care of after I had fully paid and moved on. Jeff, thanks for everything if you're reading this!
Scott Landau
2/6/2023
Thanks for sharing your experience!
Wish I can give 10 stars if I can! Renee at the San Carlos location has helped us purchase ALL appliances at our house. She goes ABOVE and BEYOND for the whole process. We are forever grateful for Renee and the CG Appliances!!!
Xin Zhao
3/21/2023
Thanks for sharing your experience!
I was lucky I got help from Renee when I walked in to replace my 20+ year old dishwasher. She is knowledgeable, professional and very easy to talk to so I can ask any issues I have in mind. My issue happened after the successful installation (by the way, the purchase, delivery and installation was so smooth and right on time, which is rare). I knew the case was not something Renee was handling since her role as a sale person ended at the installation, but she was the only person I had to call. Basically, I said Help Me. She went outside of her role and gave me all the information on how to get to help and what kind of help I needed. Within 2 days, everything was resolved. I recommend anybody to visit CG Appliances in San Carlos.
Sue Y.
5/17/2023
Thanks for sharing your experience!
We ordered a dishwasher from CG and were happy with both the product and the service we received. Since we had a dead dishwasher at home, time was critical. They performed quickly and efficiently on a model that's very difficult to get in even a couple months elsewhere. Moreover, they gave us worthwhile advice on some dealings we were having with another appliance store. These folks will have the first shot at our future business.
Rick W.
11/4/2022
Thanks for sharing your experience!
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